Between The Lines Terms & Conditions

Payment
A full payment or 25% deposit is required to secure your reservation. The remaining balance is due (6) six weeks prior to camp check-in. If you cannot complete payment by then, a full refund will be issued and your seat will be offered to other interested parties. 

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Cancellation Policy
Your reservation is guaranteed by full payment within 6 weeks of camp check-in. Cancellations must be made (6) six weeks prior to camp check-in to receive a full refund. Cancellations made after the (6) six week cutoff will receive a refund less a $150 processing fee. 

Check-In/Check-Out
Check-in is at 4:00 p.m. and check-out is at 11:00 a.m. We’re sorry, but we cannot accommodate early check-ins or late check-outs. If the room is not vacated by 11:00 a.m., a $50 fee will be charged to the credit card on file. Additional charges may be assessed (up to and including the full room rate) if you continue to occupy the room after 11:00 a.m.

Maximum Occupancy
Maximum occupancy per room is strictly adhered to. Names and birthdates of all guests occupying a room must be provided prior to check-in. You will also be asked for your ID upon arrival. If your name was not provided by the guest who made the reservation, you will not be allowed access to the room. A minimum cleaning fee of $150 will be applied to the credit card on file if it is determined that maximum occupancy has been exceeded without our knowledge.

No Show
Reservations which are not cancelled, and for which a guest fails to arrive, will be charged for the room charge for the entire reserved stay.

Late Arrival/Early Departure
Rates are not adjusted for late arrival or early departure. You will be charged for the full reserved time period if you decide to shorten your stay.

Luggage Assistance for 2nd Floor Rooms
There is no elevator access to 2^nd floor rooms. We are happy to provide any assistance needed if you are staying on a 2^nd floor.  If you have difficulty with stairs, please advise our Reservations department to request a first floor room and/or a room location that is easily accessible and ensures your comfort.

Non-Smoking Policy/Damages
The Emerson Resort & Spa is a smoke free property. Smoking is not permitted in guest rooms or any other indoor areas of the resort. A minimum deep cleaning fee of $250 will be applied to the credit card on file if it is determined that any presence of smoking exists. Should the room incur any damages as a result of your stay, a fee commensurate to any deep cleaning/repair costs incurred will be applied to the credit card on file.

Cell Phone Service
While taking advantage of our location in the Catskill Mountains, please keep in mind that there is generally no cell phone coverage in Mt. Tremper and cell phone reception is not guaranteed.  It is important to note that Verizon and AT&T work best.  We also suggest enabling Wi-Fi calling on your cell phone.  The quality of reception will not constitute a refund or discount of stay.

Phone calls
All phone calls made to locations within the United States from your room phone are complimentary – just dial the area code and phone number you wish to reach and press the dial now button on your phone.

Wireless Internet Access
High speed wireless internet is complimentary throughout the entire property. Reception will vary based on your device. The quality of reception does not constitute a refund or discount of stay.

EV Charging
Eight complimentary Tesla charging stations are located in the Inn parking lot.  This includes two stations configured to accept non-Tesla adaptors.  These stations charge your car at an average speed of 29 MPH.

Cooking Policy
All cooking devices, grilling equipment and open flame of any nature is strictly prohibited. Open flame cooking and/or open flame on property is considered a fire hazard. Additional fees will be charged to the credit card on file if it is determined that any presence of cooking/open flame in the room, decks or any outside spaces on property exists. You agree to defend and indemnify the Emerson for any injuries, damages or loss of revenue to the Emerson or a third party caused by cooking/open flame on property. This may include discounts that are made to other guests to address complaints and/or charges issued as a result of dispatch of the fire department. The Emerson reserves the right to charge your credit card provided at check-in commensurate to the cost of any damages or loss of revenue.

Loss of Property
The Emerson Resort & Spa is not liable for damage to or loss of any personal property. If you misplace an item, please contact the Front Desk and we will check Lost & Found.

Quiet Time
Please be respectful of your neighbors and maintain quiet time from 10pm to 8am.

Zero Tolerance
We are committed to providing a safe and respectful environment.  Abusive and aggressive behavior of any kind will not be tolerated.  The Emerson reserves the right to address violations of this policy by asking you to leave the property and/or reporting inappropriate conduct to the proper authorities.